Returns and Exchanges

Issue with sizing?

If you find your socks are slipping, are too tight or too loose, chances are you may need a different size.
Both worn & unworn socks are eligible for exchange.
Our sizes for each product are based off customer feedback and extensive testing.
Sizes are listed according to shoe size, however it is not an exact science, as shoe brands can vary in sizing.
We find EU the most accurate, across most brands.
For wide feet: add +1 size to your selection, as a broader foot will stretch the sock more for a given size.

1. Do you offer returns, refunds and exchanges?

We want you to love your ENDAs as much as we do. That's why we offer a 30 day risk-free period to love your ENDAs. If you would like to exchange or return any items, contact us at support@enda.com.au.

2. What is your 30-day risk free trial?

Our 30-day trial is our guarantee. If you don't love your purchase, we are here to help. Whether it's an issue with size/fit, or if it's just not for you, we accept returns for both worn and unworn socks.
Get in touch with our team (support@enda.com.au) to get started.
For refunds, only returned products (worn and unworn) are eligible for an exchange or refund.

3. What can I return?

You can return both worn and unworn products so long as we're notified within 30 days of receiving your order. Get in touch and our support team will help you from there.
If you've experienced an issue beyond 30 days, please get in touch and we'll do our best to help.

4. Can I exchange my items?

Whether it's the wrong size, fit or it's just not for you, our 30-day trial covers this. See point #2 for more information.
There is no return fee for exchanges.

5. Can I get a full refund?

All returns incur a fee of $6.95
If your order had free shipping, a full refund is available, minus the return fee.
For orders with a shipping fee, you'll receive a refund for all returned products, minus shipping and return fee.
If you request a store credit, there is no shipping or return fee.

6. What should I do if I have received a faulty or incorrect item?

If you received the wrong item, you can receive a replacement, store credit or full refund if our support team is contacted within 30 days of delivery.
Faulty and damaged products are replaced with a 3-month warranty on all products. Our Athletic socks have a 100-day warranty. For repeat cases of damage or excess wear, our support team may offer an alternative product.
If you have experienced an issue longer than these periods, we’d still like to help, so please email us at support@enda.com.au for a chat.

7. How do I return my order?

To start a return, please contact our support team (support@enda.com.au) with your order number and reason for return and we'll help you from there.

If you have a question and would like to chat to our support team, get in touch at support@enda.com.au