Returns and Exchanges

Issue with sizing?

If your socks are slipping, are too tight or bunch up, chances are you need a different size.
Both worn & unworn socks are eligible for exchange.
Our sizes for each product are based off customer feedback and extensive testing.
Sizes are listed according to shoe size, however it is not an exact science, as shoe brands can vary in sizing.
We find EU the most accurate, across most brands.
For wide feet: add +1 US/EU size to your selection, as a broader foot will stretch the sock more for a given size.
If you need to arrange an exchange, contact support@enda.com.au

1. Do you offer returns, refunds and exchanges?

2. What is your 30-day risk free trial?

Our 30-day trial is our guarantee. If you don't love your purchase, we are here to help. Whether it's an issue with size/fit, or if it's just not for you, we accept returns for both worn and unworn socks.
Get in touch with our team (support@enda.com.au) to get started.
For refunds, only returned products (worn and unworn) are eligible for an exchange or refund.

3. What can I return?

You can return both worn and unworn products for exchange or refund.
Contact us within 30 days of delivery.
If you've experienced an issue beyond 30 days, please get in touch and we'll do our best to help.

4. Can I exchange my items?

Whether it's the wrong size, fit or it's just not for you, our 30-day trial covers this. See point #2 for more information.
There is no return fee for exchanges.
If you're unsure about what to exchange, our support team can help you with suggestions, based on your feedback.

5. Can I get a full refund?

We accept returns of both worn and unworn socks for a refund.
If returned items are worn, there is a return fee of $6.95.
While most underwear/sock brands won't accept returns of worn items, our small return fee allows us to assist customers who have made large orders.
There is no return fee if:
- All products are unworn and in their original packaging
- You request a store credit (+$10 bonus)
- Request an exchange, which you can also return for a refund, if the alternative is not suitable.

6. What should I do if I have received a faulty or incorrect item?

If you received the wrong item, contact us within 30 days of delivery and we'll send out a replacement order.
- If it is our mistake, we will ship your replacement immediately.
- If you have accidentally ordered the wrong item, we will organise an exchange after we have received your return.
Faulty and damaged products are replaced immediately, under warranty:
- 3-month warranty for Essentials
- 6-month warranty for Athletic
- In repeated cases of damage or excess wear, our support team may offer an alternative product.
If you have experienced an issue longer than these periods, we’d still like to help, so please email us at support@enda.com.au for a chat.

7. How do I return my order?

To start a return, please contact our support team (support@enda.com.au) with your order number and reason for return and we'll help you from there.

If you have a question and would like to chat to our support team, get in touch at support@enda.com.au